All packages are shipped through USPS and rates are determined by the amount/weight of the items. All packages REQUIRE a signature, and the name and address on the package must match billing information. Failure to comply will result in a refund being issued. If no one is home to receive the package please contact your local USPS office to schedule a time to pick up the package. If it is not picked up in a timely matter, the package will be returned back to our company and the customer will be responsible for the expenses to ship the package again.
Processing of all orders takes 1-3 business day(s) (Mon.-Fri.) after an order is received and once an order has been processed it CANNOT BE CANCELLED.
Shipping is normally 3-7 business days. Shipping times are estimates and could be delayed due to matters that are beyond our control such as weather and holidays. Express shipping is the only guaranteed service provided.
All Domestic shipping orders require a signature confirmation.
Shipping fees are non-refundable. If you refuse any shipments from Shopshecouture.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
ONCE YOUR PACKAGE IS GIVEN TO USPS SHECOUTURE BOUTIQUE IS NO LONGER RESPONSIBLE FOR YOUR PACKAGE
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. SheCouture Boutique DOES NOT hold responsibility for packages that state DELIVERED.
We are not able to offer international shipping at this time.
WHEN WILL MY ORDER ARRIVE?
Standard Shipping can take 5-7 business days to be delivered after tracking has been updated.
Priority Shipping can take 2--3 business days to be delivered after tracking has been updated.
Overnight Shipping to qualify must be submitted before 2 pm anything after is not guaranteed for overnight shipping.
We do the best to ensure your delivery arrives on time, however, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
HOLIDAY SHIPPING INFORMATION: Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes fastest shipping method at checkout.
When your order has been shipped, an email with tracking information will be sent to you via email once your order has shipped. You can also track your package via USPS. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations. Your shipping cost is displayed at the point of checkout.
Just a reminder that you will receive your order within 5-7 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can possibly take a day to process your order. This is just an estimate that doesn't include weekends or holidays.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and will ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
To ensure that your package is properly delivered and you receive your package within the time frame we advertise, please make sure your address is FULLY entered and correct. Use correct abbreviations and have spaces inserted properly. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. Failure to reach you will result in your order being canceled and your money refunded to you.
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order. If there is a case where your shipping address is entered incorrectly, please contact us IMMEDIATELY. We will try our best to fix your address however, we do not take responsibility for incorrect information.
Standard Shipping: $8.00 (5-7 business days)
Priority Shipping: $14.00 (2-3 business days)
Next Day Shipping: $35.00 (1 business day)
Local Delivery: $10.00 ( same day or next day)
FREE STANDARD SHIPPING ON ORDERS OVER $75 SUBTOTAL.
FREE PRIORITY SHIPPING ON ORDERS OVER $120 SUBTOTAL.
CUSTOMER SERVICE HOURS
Our customer service team is available:
Tuesday through Friday
10:30 am – 7pm EST.
If you submit a contact form over the weekend, our customer service team will contact you the following Tuesday.
12/25: Christmas Day
1/1: New Year's Day